Refund & Review Policy
100% Intake Guarantee
If we cannot ethically place your release within our vetted curator network during preliminary audit, you receive a 100% immediate refund.
Lifecycle & Refund Eligibility Matrix
A clear demarcation between preliminary editorial audit and post-deployment curator outreach.
Intake & Forensic DSP Audit
Every submission undergoes algorithmic compliance testing, spectral quality screening, and sound-alike playlist cohort indexing.
- task_altAcoustic mastering LUFS & spectral balance check
- task_altAnti-artificial streaming verification pass
- task_altCurator roster availability & fit confirmation
Direct Pitching & Curator Dispatch
Human curator outreach, press deck labor, and telemetry recording commence. Pitching allocations are fully committed to active labor.
- sensorsReal-time DSP listener telemetry monitoring
- descriptionCurator listening log and verbatim feedback archive
- support_agentDedicated campaign strategist representation
Comprehensive Regulatory Breakdown
The 48-Hour Acoustic & Metadata Intake Audit
TuneCurrent maintains strict placement integrity and does not accept every song. Upon receipt of campaign checkout, each master undergoes a technical screening. Our senior sound engineers and genre specialists review LUFS loudness, dynamic compression, ISRCs, distribution routing, and editorial compatibility across Spotify, Apple Music, and Amazon Music.
Non-Approval & Instant Auto-Refund Conditions
In the event that our editorial desk concludes that your track does not align with the current algorithmic landscape or active curator themes, the release is markedUnsuitable for Active Pitching. Zero processing, handling, or administrative fees are deducted.
The full gross payment amount is automatically re-credited to the original payment instrument within 2 to 5 business days, accompanied by an objective structural critique from our review panel.
Active Campaign Policies & DSP Compliance
TuneCurrent strictly opposes and actively combats artificial streaming manipulation, automated bot loops, and server farms. Once a campaign passes the 48-hour intake mark and enters active placement, financial resources are allocated towards personalized human pitching.
Agency & PR Service Terms
For comprehensive artist development packages, customized press decks, and digital public relations retainers: billable labor begins upon the initial strategy kickoff call. Press releases, journalist pitching lists, and custom EPKs created by our agency team represent bespoke creative work product and are strictly non-refundable once approved by the client during draft sign-off.
Chargeback & Dispute Resolution Protocol
We require artists and management representatives to consult our dedicated Billing Review Desk prior to initiating merchant chargebacks through card issuing banks. Unilateral payment reversals for active campaigns with delivered telemetry logs are contested with full forensic pitch logs and IP-stamped audit sheets.
Billing & Review FAQ
If your release does not pass the 48-hour acoustic audit, our billing engine immediately transmits the reversal instruction to Stripe. Funds typically reflect in your account within 2 to 5 banking days, depending on your financial institution.
Legitimate curator pitching means tastemakers possess unilateral artistic autonomy. If one curator declines, our campaign managers dynamically pivot the remaining pitch allocation to secondary matched cohorts until total contract deliverables are satisfied.
Once an artist approves the curator cohort roster and outreach logs are generated past the initial 48-hour mark, human strategist labor cannot be recovered. However, if a campaign fails to hit target listening telemetry benchmarks, credit balances may be rolled into future releases.
Have a question regarding an invoice or intake status?
Our specialized merchant operations staff reviews all billing tickets within four business hours. Reach out with your campaign reference number.